--- title: HED | Illinois State University’s Blueprint for an AI-Driven Campus Experience Platform eBook description: Explore Illinois State University’s AI playbook for higher education. Learn how a unified campus experience platform and embedded AI can simplify access, connect systems, and improve student engagement. image: https://go.modolabs.com/hubfs/Resources%20-%20Illinois%20State%20University%E2%80%99s%20Blueprint.png --- [![modo-email-logo-drop-shadow](https://go.modolabs.com/hs-fs/hubfs/email-assets/modo-email-logo-drop-shadow.png?width=100&height=69&name=modo-email-logo-drop-shadow.png "modo-email-logo-drop-shadow")](https://modolabs.com/) - [Modo Campus](https://modolabs.com/modo-campus/) - By Solution - [Student Engagement](https://modolabs.com/student-engagement/) - [Student Portal](https://modolabs.com/student-portal/) - [AI](https://modolabs.com/ai-campus/) - [Social, Clubs & Events](https://modolabs.com/student-social/) - [Academic Life](https://modolabs.com/academic-life/) - [Maps & Wayfinding](https://modolabs.com/maps-wayfinding/) - Who we serve - [IT](https://modolabs.com/academic-it-role/) - [Student Affairs](https://modolabs.com/student-affairs-role/) - 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[Security & Trust](https://modolabs.com/security-trust/) - [News & Events](https://modolabs.com/news-events/) - [Leadership](https://modolabs.com/about-us/meet-the-leadership-team/) - [Careers](https://modolabs.com/about-us/be-part-of-a-team-transforming-digital-experiences/) - [Contact Us](https://modolabs.com/contact-us/) - [Customer Login](https://i.modolabs.com/) - [Request a Demo](https://go.modolabs.com/demo-request) - [Request a Demo](https://go.modolabs.com/demo-request) RESOURCES / EBOOK # Illinois State University’s AI Playbook for the Digital Campus Experience ![3D Booklet - Illinois State University’s Blueprint](https://go.modolabs.com/hubfs/3D%20Booklet%20-%20Illinois%20State%20University%E2%80%99s%20Blueprint.png "3D Booklet - Illinois State University’s Blueprint") ## How ISU partnered with Modo to turn system complexity into actionable, conversational, AI-powered student experiences. Students don’t think in systems; they think in questions, tasks, and outcomes. Yet, for decades, universities have built their digital campus experience around those systems. In this AI playbook, learn how **Illinois State University** partnered and **Modo Labs** to introduce conversational AI into its unified campus app through **My Agent**, enabling students to ask questions, access personalized information, and complete tasks without navigating multiple systems. Explore how ISU built a strong digital foundation through deep integrations with systems like PeopleSoft and Canvas before introducing AI, and how the university is now transforming student interactions from screens and clicks into simple, outcome-driven conversations. You’ll also learn: - How ISU unified campus systems into one digital experience - Why integration maturity is critical before launching AI - The phased roadmap ISU used to introduce conversational AI - Real student workflows powered by AI and live campus data - Key lessons and recommendations for institutions beginning their AI journey Download the playbook to see how Illinois State is redefining the campus experience — and how your institution can build its own roadmap for AI-powered student engagement. ## Why It Matters? AI in higher education should do more than answer questions — it should simplify how students interact with the institution as a whole. When AI is embedded inside a unified campus experience platform, it can reduce friction, surface relevant information, and help students take action without needing to understand the systems behind the scenes. Illinois State’s approach shows that successful higher education AI is not about rushing to automate everything. It is about building the right foundation, connecting real systems, and scaling intentionally to create a more intuitive, useful, and engaging campus experience. ## Related Resources WEBINAR # Beyond the Link Farm: Designing Portals that Serve Everyone Join leaders from **SUNY Plattsburgh** and **Virginia Commonwealth University** as they share *live stories* of how they built their portals from ideation to launch, and the lessons they learned along the way. [Learn More](https://go.modolabs.com/modo-campus-portal-webinar) Campus CASE STUDY # University of North Carolina at Chapel Hill Reimagines Campus Life with Hello Heels App Redesign UNC-Chapel Hill is known for its vibrant campus community and commitment to student success. To keep pace with rising expectations for mobile-first access to services, the university identified the need to redesign its aging CarolinaGo app.  [Learn More](https://go.modolabs.com/hubfs/UNC-Chapel%20Hill%20Case%20Study.pdf) Campus VIDEO # Empowering Your Campus App and Portal with One Platform [Learn More](https://go.modolabs.com/empowering-your-campus-app-and-portal-with-one-platform) Campus ## Related Resources EBOOKS # The Future Financial Workplace: Lessons for Investing in Your Workplace This exclusive report, created in partnership with WorkTech Academy, compiles insights gathered through the Financial Workplace Forum, industry conversations, and Enterprise EBOOKS # AI-Powered Workplaces: How Apps Are Transforming Office Life In AI-Powered Workplaces: How Apps Are Transforming Office Life, created in partnership with gospace AI, we dive into how hybrid work has reshaped Enterprise EBOOKS # Elevating Employee Experience in the Workplace When evaluating the efficacy of your workplace, innovation, customer retention, and ROI are likely top of mind. 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