Running a global sporting event requires seamless coordination between thousands of staff, volunteers, partners, and vendors. During a major international tournament, operational teams must manage workforce logistics, communicate real-time updates, and ensure everyone across the venue ecosystem has the information they need to keep the event running smoothly.

To support these complex operations, a global Grand Slam tournament deployed Modo to create a centralized digital workforce platform—connecting event staff, streamlining communication, and delivering real-time operational coordination across venues.

The result was a mobile-first operational hub that enabled faster onboarding, reduced operational friction, and ensured everyone working the event had access to a single source of truth. 

• Rostering & Check-In: Staff could access schedules, shifts, and operational assignments directly within the app, simplifying onboarding and workforce coordination.
• Venue Maps & Wayfinding: Interactive maps allowed workers to navigate complex venues quickly, ensuring teams could move efficiently across stadiums, hospitality zones, and operational areas.
• AI Virtual Assistant: An embedded AI-powered assistant provided instant answers to frequently asked questions, reducing pressure on support teams and enabling staff to resolve issues independently.
• Real-Time Alerts: Push notifications delivered critical updates about schedules, weather conditions, access restrictions, and operational changes in real time.
• Staff Communications & Surveys:  Organizers could communicate directly with thousands of workers while also gathering feedback and operational insights throughout the event.
• Food & Beverage Access: Staff had easy access to meal information, vendor details, and operational service updates across venues.