Transforming Hybrid Work at Northern Trust
The Future Financial Workplace: Lessons for Investing in Your Workplace
How Northern Trust Transformed Its Workplace Experience
Northern Trust, a global financial institution with 25,000+ employees across 27 sites, faced a common challenge: creating a flexible, engaging workplace experience that supports a hybrid workforce. Their existing systems couldn’t keep up—employees needed a platform that adapts to diverse roles, locations, and work styles while simplifying operations for IT, HR, and real estate teams.
With Modo, Northern Trust implemented a scalable, employee-centric solution that goes beyond desk booking to transform how employees interact with their workspace—globally. Through early prototyping, iterative testing, and strategic rollout, the platform evolves alongside employee needs.
Key Outcomes:
- Seamless Workplace Experience: Employees can effortlessly book desks, find colleagues, and navigate the office, creating a frictionless daily workflow.
- Enhanced Employee Engagement: Personalized tools, notifications, and insights keep teams informed, connected, and empowered.
- Operational Efficiency: Automated processes reduce administrative overhead for IT, HR, and real estate teams.
"When deciding on a workplace vendor] we weighed usability, cost, data security, and ease of implementation—but the deciding factor was that Modo could go beyond just desk booking to deliver a broader workplace experience."
- Mitchell Bobman, Vice President, Workplace Technology, Northern Trust
Why Download This Case Study?
Hybrid work is here to stay—and organizations need tools that do more than just manage desks. Northern Trust’s approach demonstrates how a flexible, mobile-first workplace platform can drive operational efficiency, enhance employee experience, and support global teams. Download the case study to explore:
- How a scalable platform can adapt to diverse work styles and locations
- Key strategies for boosting adoption and engagement
- Tangible outcomes and ROI from a global deployment
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