ON-DEMAND WEBINAR

Moving Beyond Occupancy: The New Office Metric for Enterprises

ON-DEMAND WEBINAR

Rethinking the Workplace for Law Firms in the Era of Digital Transformation

What’s the real cost of friction in your workplace—and how do you connect experience improvements to measurable outcomes?

For years, workplace ROI was defined by occupancy, utilization, and cost per square foot. Those metrics still matter, but they no longer explain how work actually gets done.

Today’s employees navigate multiple tools, systems, and spaces every day. Small moments of friction like confusing processes, disconnected apps, and inconsistent experiences add up quietly, impacting adoption, engagement, and operational performance. The challenge isn’t knowing friction exists. It’s knowing how to measure its impact in a way leaders and your C-suite trust.

In this conversation-driven webinar, workplace and industry experts unpack how ROI has evolved beyond physical presence and why experience has become a powerful performance signal.

Key Takeaways:

  • How workplace ROI has evolved beyond occupancy
  • Why experience now influences performance, speed, and trust
  • What digital and physical friction looks like in practice and why its cost is often underestimated
  • How experience impacts adoption, engagement, and the value of tools you already pay for
  • How to frame experience improvements using credible, finance-ready metrics

Who Should Watch?

This webinar is for enterprise leaders involved in workplace, technology, and experience decisions including IT, Workplace/Real Estate, HR, Facilities, and Finance partners who are being asked to justify investments with real numbers. If you’re navigating return-to-office strategies, workplace technology decisions, or pressure to prove value beyond utilization metrics, this session will help you turn experience into a measurable, CFO-ready conversation.

About Your Speakers

Kate Lister

Kate Lister
Principal
Global Workplace Analytics (GWA)

Kate Lister is a principal at Global Workplace Analytics (GWA), a consulting firm that’s been helping employers transform their workplaces and work practices for better bottom line results for more than two decades. Their change-focused e-learning courses have been licensed to more than a million users worldwide, with satisfaction ratings exceeding 97%. A recognized authority on the future of work, Kate is frequently cited in outlets such as The New York Times and The Wall Street Journal, and was one of three experts invited to testify before Congress on the future of hybrid work in government.

Matt-Potter

Matt Potter
Director of Workplace Experience Engineering
HSBC

Matt Potter brings more than two decades of experience delivering large-scale technology and workplace transformations across global financial institutions, including HSBC, RBS, Deutsche Bank, and Credit Suisse. His background spans regulatory and financial systems, enterprise data and cloud transformations, and mobile workplace platforms—giving him a practical, operator’s view of how complex organizations function at scale. He focuses on connecting technology, ways of working, and workplace experiences to reduce friction and ensure systems, spaces, and tools support how work actually gets done at scale.

Tom-Aufiero

Tom Aufiero
Director of Customer Success
Modo Labs

Tom Aufiero brings extensive experience helping organizations deliver measurable value through workplace and campus technology. He has led large-scale software implementations, managed all phases of the software development lifecycle, and worked closely with customers to reduce friction, improve adoption, and turn complex tools into actionable outcomes. His background spans no-code platform development, business analysis, quality assurance, and client success, giving him a practical, end-to-end perspective on how technology supports real-world workplace experiences.

About Your Hosts

team 1

Phil Kirschner
Future of Work Expert, PK Consulting

Phil is a global thought leader with over 20 years of experience at the intersection of employee experience, corporate real estate, and technology strategy. He leverages data-driven insights to help organizations enhance productivity, talent retention, and engagement. Passionate about the future of work, Phil advocates for dynamic, sustainable, and inclusive workplaces that uplift human potential.

team 2

Adam Stoltz
Cofounder, Former AmLaw Workplace Experience Operations

Adam Stoltz is a corporate real estate and workplace experience leader with over 15 years of experience in strategy, operations, and employee services. He specializes in managing global portfolios, workplace strategy, and employee experiences, with expertise in occupancy management, vendor relations, wellness programs, and design and construction. Adam is passionate about creating efficient, engaging work environments that enhance productivity and employee satisfaction.

team 3

Marc Grainger
Chief People Officer, Debevoise & Plimpton

Marc Grainger is an experienced HR leader with over 15 years in talent development, leadership, and diversity. As Chief People Officer at Debevoise & Plimpton, he leads strategic initiatives to drive culture, performance, and employee engagement. Previously, Marc spent over a decade at Credit Suisse, where he held global leadership roles in People Development and Diversity & Inclusion. He is an expert in shaping high-performing, inclusive workplaces.

team 4

Laurie Rothenberg
Global Real Estate & Workplace Strategy Lead Counsel, Pfizer

Laurie Rothenberg is a leader in Global Workplace and Corporate Real Estate Strategy with 17 years at Pfizer, specializing in shaping resilient, employee-centric workplaces. She has a proven track record in optimizing portfolio strategies, fostering cross-functional collaboration, and integrating ESG principles into real estate decisions. Laurie is passionate about creating inspiring workplaces that enhance employee engagement, operational efficiency, and organizational success.

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